Return & Refund Policy
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Due to the recent health precautions regarding COVID-19, we are not accepting returns. Unless there is an error on our part, all sales are final. Once our governing body restores normal policy, we will return to our 30 day hassle-free return policy.

 

To maintain hygienic standards in accordance with Alberta Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable, unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):

  • Clearance Items
  • Gift Certificates
  • Power Mobility ( Power Wheechair )
  • Walkers/Wheelchairs/Rollators
  • Hospital Beds & Mattresses
  • Lifts (Bath, Chair & Patient Lifts)
  • Oxygen (Nebulizers, face masks, concentrators)
  • Support & Braces
  • Compression Stockings
  • Bathroom Equipment
  • Ostomy Products
  • Personal Protection Equipment (Masks, Sanitizers, Gowns, Gloves)
  • Walking Boots
  • Incontinence Products
  • Special order items

 

Refund Procedure:

1. If you would like to return a product, please refer to the list below to see if your product qualifies for a return. If not stated online, you may email us at store@medicalsuppliesstore.ca to confirm whether the product can be returned. Feel free to call us at +1 587-855-0355

2. Have the following info ready to initiate a return.
• Your original order number
• Item(s) you would like to return
• The reason for the return.

 

How will I receive my refund?

Once the return has been processed, you will receive your refund via the original method of payment you used to make your purchase.

When will I receive my refund?

Once approved, it can take between 7 to 10 business days for the refund to show on your bank/credit card statements.

Exceptions

1) After 30-days from your order, please contact our returns department to see if your product qualifies for a refund or exchange.
2) Defective products – products with defects under warranty will be exchanged. Please call us at +1 587-855-0355 if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner. 

*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.